Accessible Seats & Wheelchair Bookings
At the Princess Theatre, all of our accessible seats are downstairs in the STALLS. There are no lifts at the venue, making the upper two levels unsuitable for patrons who need level access seating.
If you have a wheelchair but can transfer to one of our seats, or you have a walker;
You are more than welcome to book any aisle seating.
On the night, the ushers will assist you to your theatre seat. During the show, your wheelchair/walker will be stored at the back of the auditorium. The ushers will then bring it to you during intermission and at the end of the show.
If you need to stay in your wheelchair;
You can call our dedicated customer service team on 1300 11 10 11 (option 2) and they will book you into designated wheelchair spaces.
There are five wheelchair positions in the stalls, each associated with companion seats. The allocated seats for the wheelchair position are removable if a patron prefers to remain in their wheelchair.
These seats are;
F8, F36, P3, P41, & V6*
*Prices of these seats will change with each show.
Seat Size
A majority of the seats at The Princess Theatre are 500mm wide and have fixed arm rests.
We also have select seats that are a wider width at either 535mm or 565mm.
If you would like to book these seats, please call us on 1300 11 10 11 (option 1).
Assistive Listening Devices
The Princess Theatre provides personal induction neck loops free of charge from the cloakroom, located to the left of Door 1 in the Stalls foyer. Patrons with hearing aids can utilise them by switching the "T" Switch, or Telecoil position. We can also provide headsets upon request.
Our Assistive Listening Devices are compatible with a standard 3.5mm headphone jack if patrons wish to bring their own headsets.
We aim to do our best and ensure patrons using Assistive Listening Devices can experience the show fully. If there are any issues with a device, please see a Front of House staff member for assistance.
Accessible Performances
Some productions will schedule captioned, audio described, and/or AUSLAN interpreted performances. To Book seats with the best view of the interpreter or captioning monitor, a unique ticketing link will often be available via AUSLAN Stage Left's webpage or can call us on 1300 11 10 11 (option 2.)
Quiet Spaces and Dedicated Private Spaces
The Princess Theatre does not have a dedicated quiet or private space. During the show, the foyers are quiet, well-lit, and have seating available. Patrons with sensory sensitivities may find the theatrical experience overwhelming. There are aisle seats available for booking in case a quick exit is required. Please call Box Office on 1300 11 10 11 (option 2) for assistance booking or you can purchase tickets through Ticketek.
Please note that once exiting the auditorium, patrons may have to wait until a suitable break in the performance to be re-admitted to their seats.
If you need a private space away from the crowd, please speak to our Front of House team as they will be able to assist in finding an appropriate space.
Bathrooms
Stalls: Male and Female toilets are located to the right-hand side of the foyer, past the Merchandise kiosk. There are no stairs to access the Male toilets, and nine stairs down, with handrails, to access the Female toilets. Both have an ambulant toilet available.
Dress Circle: There are two steps with no handrail into the Female toilets in the Dress Circle foyer. There are no steps to the Male toilets in the Dress Circle foyer. Male and Female toilets are located at the Little Bourke Street end.
Grand Circle: There are 11 stairs from the Grand Circle auditorium to the landing area. The Female toilets have no further steps to access and include an ambulant toilet. The Male toilets are down four stairs with handrails and include an ambulant toilet.
Accessible & Gender Neutral: There is a unisex accessible toilet located between the Male and Female toilets at the Little Bourke Street end of the Stalls foyer. It is visibly signed.
It is a right-hand side accessible bathroom.
Infant change facilities: The Princess Theatre does not have infant change facilities.
Adult change facilities: The Princess Theatre does not have an accessible adult change facility within the venue. Please visit https://changingplaces.org.au/find-a-toilet/find-changing-places-toilet/ for information on the nearest public adult change facility.
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