Forum Melbourne Accessibility Information
Forum Melbourne is a venue for everyone and we work hard to make our shows and events safe and accessible for all. We’ve put together the below information about the venue but if there is anything missing or if you have any questions, please don’t hesitate to contact us.
Accessibility & Ticketing Contacts
Phone: 1300 11 10 11
Submit a request online: Access Booking Request
Website: www.forummelbourne.com.au
Booking Tickets
Tickets for Forum Melbourne are sold by Ticketek. You can purchase them online, at www.forummelbourne.com.au or call us on the number above.
To arrange a companion card ticket or accessible viewing please call or email us before the show. These tickets may be limited, so please make sure you get in early.
Arriving At The Venue
Entry to the Forum is via Flinders Street and you will need a ticket to enter the venue. If you are collecting your tickets, you will need to visit the box office to the right of the main entrance.
There is a wheelchair accessible entrance into the Box Office via a small ramp into the foyer. Please speak to a staff member if you need assistance.
All of our tickets are electronic mobile tickets and are scanned at the door. If you are having trouble accessing them on a smart phone, please visit our box office staff who will be able to assist you.
Companion Tickets
Forum Melbourne accepts Companion Cards and we are able to organise companion tickets before the show date. These tickets may be limited so please make sure you call or email the box office as early as possible to make sure you don’t miss out.
Tickets are available for collection on the day of the show from the Box Office with presentation of the companion card. Our Box Office opens 30 minutes before doors open for most shows. The door time for each show will be listed on the event page on the Forum website and ticketing page.
Support Animals and Guide Dogs
Support and assistance animals are welcome at The Forum. Please contact the Box Office on 1300 11 10 11 prior to the show so we can arrange for entry and a reserved space if you’d like it.
Please be aware that the venue is a noisy and busy environment, so you may want to consider the use of an alternative aid when attending a show.
Quiet Spaces
Forum has quiet space options on the mezzanine level upstairs away from the main auditorium & foyer. There is no music or bright lighting in these spaces. Our quiet spaces do not have a view of the stage. If you would like access to any of these rooms at any stage during the show, please see one of the staff in the foyer who can escort you to this space.
Seating Options
Shows at Forum Melbourne are usually general admission standing. However, we do sometimes host seated shows and this will be clearly listed on the website and ticketing page.
General Admission Shows
If you have trouble standing and require a seat for a standing show, we can arrange this for you. Please contact the box office as early as possible with your request to ensure availability.
We have a few different seating options suitable for different mobility levels and it’s always recommended that you confirm your needs with the box office prior to show day.
- The Landing is located on the left side of the room and accessed via six steps with a handrail on the left side of the auditorium. If this will be an issue, please let us know in advance and we will accommodate you in another area of the venue.
- Rear Rise is made up of 3 sectioned tiered areas located behind the booth section. The tier closest to the booths is fully accessible and we can hold spaces for wheelchairs in this area.
- Booth Seating is available as a venue upgrade and can be purchased with your ticket. These seats are limited, so please get in early to reserve. These seats are not wheelchair accessible.
These seating areas have a limited capacity so it’s best to get in contact as early as possible to ensure availability. Dependent on how many seating requests we receive we may only be able to provide a seat for you. Friends, partners, companions and gig buddies may be required to stand.
Seated Shows
We sometime host fully seated shows at Forum Melbourne. For most seated shows you will be able to select your seats online when purchasing your tickets. Please contact our box office if you have concerns or would like assistance to choose seats to suit your specific needs.
Please note: we do not have seats with armrests available at the venue
Wheelchair Viewing Areas
Depending on the show mode we have multiple viewing areas available for wheelchair users in the main room. Access to both areas is via a ramp from the foyer.
- Behind the booths
- Near the main bar
To book a wheelchair viewing spot please call or email the Box Office. If you’ve been to a show with us before and have a preferred area, please let us know when booking. These areas have a limited capacity so it’s best to get in contact as early as possible.
Wheelchair seats for seated shows are located at the back right of the dance floor, please contact our box office to book a wheelchair seat. Please see the security or the box office staff when you arrive and they will be able to show you to your space.
While we will always try our best, we cannot always guarantee sightlines and may not be able to provide a seat for your friend or companion.
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