What is the ticket exchange policy?

Ticket exchanges MAY be available for certain shows. Requests can be submitted via this Link or phone [phone], option 3, between Monday to Friday 9am to 5pm and Saturday to Sunday 10am to 4pm.

Please note:

• All requests must be made no later than 7 days prior to start of the ticketed performance.
• Only 1 exchange per event will be allowed.
• A per ticket exchange fee of $9.80 applies up to a maximum of $29.40 per exchange transaction. 
• All requests are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased.
• If you wish to exchange to a higher priced ticket(s), you will be required to pay the full price of your new tickets, plus the applicable exchange fees and then a credit will be applied on your original date tickets.
• No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law.
• Exchanges may also be available if the performance is postponed or rescheduled.

We can only assist customers who purchased their tickets via Ticketek, the authorised ticket seller for all Marriner Group venues (Regent Theatre, Comedy Theatre, Princess Theatre and Forum Melbourne) or through approved partners.

If you purchased tickets through any other channel, please contact the seller directly.